• Provide direct support to the sales team to enhance overall customer experience across the full customer journey.

• Assist the sales team in identifying, prioritizing, and selecting the most suitable customers and opportunities aligned with business strategy.

• Support sales execution by monitoring quality standards and ensuring consistency in customer engagement.

• Follow up on customer satisfaction and proactively address improvement opportunities.

• Work in close coordination with the Learning and Development department to identify capability gaps, support continuous improvement initiatives, and strengthen sales team performance through aligned development plans.

• Act as a facilitator between customers and the sales team to ensure alignment, efficiency, and service excellence.

Qualifications:

• Bachelor’s degree in Pharmacy or Veterinary Medicine.

• Minimum of 5+ years of experience within the pharmaceutical industry.

• Previous experience in people management.

• Strong exposure to multiple medical specialties.

• Excellent communication, analytical, and stakeholder management skills.