IT Specialist
Full time posted 1 month ago in Information Technology Shortlist Email JobJob Detail
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Job ID 20010
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Career Level Entry Level/Junior Level / Fresh Grad
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Education Level Bachelor\'s Degree
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Industry Pharmaceutical
Job Description
Providing comprehensive technical support to our end-users and maintain our IT infrastructure in Cairo. The ideal candidate will be responsible for ensuring the smooth operation of end-user systems, including hardware, software, platforms, and networks, as well as supporting our network (LAN, WAN), security systems, and backend services (both cloud and on-premises). This role involves end-user support, infrastructure maintenance, asset management, and preventative maintenance to ensure a stable and efficient IT environment.
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Job Responsibilities:
- End User Support:
- Provide first and second-level technical support to end-users for hardware (desktops, laptops, peripherals), software applications, platforms, and network connectivity issues.
- Install, configure, and maintain end-user hardware and software.
- Troubleshoot and resolve end-user technical problems in a timely and effective manner, both remotely and on-site.
- Provide user training and guidance on IT systems and best practices.
- Infrastructure Support:
- Assist in the maintenance and monitoring of the local area network (LAN) and wide area network (WAN).
- Support the implementation and maintenance of security systems and policies.
- Assist in the management and maintenance of backend services, including cloud platforms and on-premises servers and services.
- Perform basic network troubleshooting and escalate complex issues as needed.
- Assist in the administration of user accounts and access permissions.
- Asset Management:
- Maintain an accurate inventory of IT assets, including hardware, software licenses, and cloud subscriptions.
- Track the deployment, movement, and disposal of IT assets.
- Preventative Maintenance:
- Perform regular preventative maintenance tasks on end-user devices and infrastructure components.
- Apply software updates, patches, and security fixes.
- Conduct basic system health checks and performance monitoring.
- Documentation and Reporting:
- Document common troubleshooting steps and solutions in a knowledge base.
- Assist in the creation and maintenance of IT procedures and guidelines.
- Provide basic reports on support activities and system status as required.
Job Requirements:
- Professional graduation in an IT-related field (e.g., Computer Science, Information Technology).
- Minimum of 1 year of experience in a similar IT support role.
- Solid understanding of computer hardware, software, and operating systems (Windows, android).
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Basic understanding of cloud platforms and on-premises server environments is a plus.
- Experience with asset management practices.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills with a customer-focused approach.
- Professional cloud and system certifications are preferred.
Required skills
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